As with any business that provides services, it is important that customer satisfaction takes priority. 

It is standard practice within Connect to routinely evaluate our customers’ satisfaction (patients and GP’s) on a 6 monthly basis, in order to discover ways in which our service and treatments can be improved.

In putting together this website, we asked a range of customers, from patients, practice staff to PCT commissioners, if they would like to describe their impression of Connect from their experience of our service.  We will continue to question our customers on the services they receive and will update our website accordingly with their comments.

Feedback from GP's

Every year (and more frequently in the first year of a service), we ask practices what they think of the way we do things, including the benefits to them and their patients.  Click here for some recent feedback.

Feedback from Patients

We regularly question patients, looking for and expecting high levels of satisfaction.  On occasions, patients themselves contact us independently expressing their thanks and gratitude for the services they have received from Connect staff working in Primary Care.  Click here for some recent feedback.

Feedback from Connect Staff

We also regularly assess our staff's levels of satisfaction.  This is done through open communication networks, a formal appraisal system and annual feedback questionnaires.

Complaints Procedure 

Connect have found that the best way to improve its services is to ask the patients who experience it and the GP’s who refer into it.

If there are any complaints brought to our attention, they are dealt with quickly and professionally in line with our ‘Complaints Procedure’.